Quality Assurance at EuroGreek
Our dedication to quality is demonstrated through our certifications, professional memberships, and stringent internal policies.
Certifications
We are certified by Lloyd's Register Quality Assurance for:
- ISO 9001:2015 - This standard specifies requirements for a quality management system, ensuring our ability to consistently provide services that meet customer and regulatory requirements. BS EN ISO 9001:2015 (PDF)
- ISO 17100:2015 - This standard outlines requirements for all aspects of the translation process directly affecting the quality and delivery of translation services. ISO 17100:2015 (PDF)
Annual inspections by Lloyd's Register QA and semi-annual internal audits by our Quality Manager ensure ongoing compliance and continuous improvement.
Professional Memberships
EuroGreek is proud to be a:
- Full Member of the Association of Translation Companies, UK. [http://www.atc.org.uk]
- Full Member of the European Language Industry Association (ELIA) [http://elia-association.org/]
- Network Member of the European Union of Associations of Translation Companies (EUATC). [http://www.euatc.org]
- Member of the EBEA (ACCI: Athens Chamber of Commerce & Industry), Greece. [http://www.acci.gr]
Additionally, our Managing Director, Nick Loucaidis, is a Member of the Chartered Institute of Linguists, UK.
Our Commitment to Quality
Our core principles include:
- Delivering high-quality translation services with a focus on accuracy and presentation.
- Responding promptly to client needs and quality requirements.
- Ensuring timely deliveries that meet client expectations.
- Continuously improving our Quality Management System in line with ISO standards.
- Complying with all applicable laws and regulations.
- Valuing our human resources; our experienced, highly qualified translators work exclusively into their native languages, with all work proofread by a second specialist.
We offer a 100% quality and on-time delivery guarantee: if a project processed entirely by EuroGreek contains a serious error or is not delivered on time, no invoice will be issued.
[Overall Client Satisfaction, rated from 0 to 5, as audited annually by Lloyds Register Quality Assurance]
Confidentiality and Data Protection
All staff members, both in-house and external, are bound by strict Non-Disclosure Agreements. We enforce rigorous data protection policies to safeguard client information, including controlled access to documents and secure disposal of hard and soft copies after the retention period.
